Refund policy

Refund policy

If something's wrong, we'll fix it.

Damaged, missing or incorrect items

Email concierge@larklarklark.com within 48 hours of delivery with your order number and a photo. We'll replace the item on your next delivery or refund it to your original payment method — your choice.

Change of mind

Because our products are food and drink, we can't accept returns of opened or delivered product for change of mind. If you'd like to change or cancel an order before it's delivered, email us and we'll do our best.

Quality

Our infusions are date stamped and must be kept chilled. If anything isn't right before its date, tell us and we'll replace it.

Empty bottles and crates

Returning empties isn't a product return. There's no deposit to refund — see Return & Refill for how the glass comes back.

Standing Orders

You can skip, pause or cancel any time before your next billing date. Orders already billed are covered by this policy. See our cancellation policy for details.

Gift cards

Gift cards are non-refundable and don't expire.

Refund timing

Approved refunds go back to your original payment method. Allow 5–10 business days for your bank to process them.