Return & Refill
Our glass is built to come back.
Every Lark bottle is washed, inspected and refilled — most of them many times over. It's why we use glass at all, and it only works if the bottles find their way home. About 97% of them do.
How does the return system work?
Drink it. Rinse it. Leave the empties out on your next delivery and we'll collect them when we drop the new crate. Not on a delivery schedule? Drop them back at any stockist. No forms, no scanning, nothing to remember.
Do I have to pay a deposit?
No. We don't charge a deposit and we don't want to. The system works because returning is easy, not because we're holding your money.
So who owns the bottle?
We do. You're buying the water — the bottle and the crate stay Lark's property throughout, on loan to you so we can wash them and fill them again. That's what makes a closed loop closed.
How long can I keep them?
As long as you're using them. We ask that empties come back within 90 days. If they haven't, we'll send a friendly reminder or two.
What if a bottle breaks?
Things break. Tell us and we'll replace it — one broken bottle is not something we're going to chase you about.
What happens if bottles don't come back at all?
After 90 days and a couple of reminders, we may add replacement cost to your next order, or pause future deliveries until the glass is back. Replacement cost is exactly what it costs us to replace the bottle or crate — never more, and never a penalty. In practice this almost never happens.
Can I keep a bottle? They're nice.
They are, and we'd rather you didn't — every bottle that stays in a cupboard is one we have to make again. If you want Lark glass on your shelf permanently, email us and we'll sort something out properly.
Do the cans need returning?
No. Cans are recyclable through your normal blue box. The return system is for glass and crates only.
Do you take back other brands' glass?
We can't — our bottles are made to a spec our washing line is set up for. Other glass goes in the blue box.
Still stuck? Email concierge@larklarklark.com and a human will answer.
The formal bit. Lark bottles and crates remain the property of Lark Beverage and Hospitality Inc. at all times. The purchase price is for the beverage only; containers are supplied on loan for the storage, service and return of Lark product and must be returned in reusable condition. Containers may not be sold, scrapped or used for any product other than Lark. Where containers are not returned within 90 days of your most recent delivery, Lark may charge replacement cost to your next order or pause further deliveries until the containers are returned. Replacement cost reflects Lark's actual cost of replacing the container.
Concierge Support